Return & Exchanges
Return Policy - Online Orders
If you are not completely satisfied with your online purchase, you may return it and/or exchange the merchandise within 30 days of purchase for store credit only. Returns/Exchanges for online orders are accepted on merchandise that have not been used or worn and have ALL tags attached, and returned with original receipt. Returns not accepted on custom orders and sale items.
To get receive store credit, the order must be shipped back to Frick and Frack 1470 Route 23 North Wayne, NJ 07470. Customers are responsible for return shipping fees. However, if you would like to make an even-exchange and/or receive a store-credit, you have the option to bring your online order into our storefront in Wayne, NJ. Shipping fees will not be refunded.
Package up the merchandise you wish to return, including your receipt, within 30 days of purchase. Again, make sure all item(s) have not been used or worn, and have all tags attached. We ask that all returned items be sent back fully insured by USPS, UPS or FedEx, and that you obtain a tracking number for your records. Once we receive and inspect returned merchandise a store credit will be issued to your store account. We have the right to refuse any return at any time if we feel our policy has not been adhered to.
How to Return
Please follow the instructions on the invoice in your package and return your item(s) within 30 days of arrival to the address below:
Frick and Frack
1470 Route 23 North
Wayne, NJ 07470